Vinny Allen
Product Designer in Columbus, OH
About
I’m a product designer with 10+ years of experience bringing products from zero to millions of people. I'm a builder at heart, a generalist, and driven by data-informed decisions.
I'm drawn to teams working on difficult and meaningful issues, and can frequently be found stepping outside the design role into product management, research, code, writing, or whatever is necessary to bring clarity to a problem.
Previously, I was at Shopify, building the first native return processing offering and one of the world's biggest logistics offerings.
Contact
Projects
I helped launch customer self-serve returns—a tool to help merchants simplify the returns process, delight customers, and increase repeat purchases.
With customer self-serve returns, merchants can allow their customers to easily request a return through the merchant’s online store. Customers will receive a decision on the return, instructions to return the item, and other updates.
I led design for SFN Returns where our team built a simple, reliable returns solution that offers inspection, restocking, and real-time updates to merchants and customers.
I led the design of Workflows from 0 to 1 while at Loop Returns. The feature unlocked merchants at the top of funnel and allows existing merchants to accommodate any return policy within Loop. With workflows merchants can reduce operational costs, reward their best customers, and promote sustainable returns.
Side Projects
I designed and built an iOS app for creating beer recipes and fermentation tracking using Swift and Node.js that serves as the backend for 3rd party hardware integrations (Tilt Hydrometer, Plaato Airlock etc.)